Durban, South Africa — October 16, 2025 — Krisp, the leader in real-time voice AI technology, today announced the launch of Accent Conversion for Africa, enabling clearer and more natural conversations across the country’s customer experience (CX) sector. As one of the world’s fastest-emerging outsourcing hubs, Africa has a highly skilled, English-speaking workforce with strong cultural alignment to Western markets, positioning it as a strategic bridge for CX operations across Africa and Europe. Krisp Accent Conversion for Africa supports African English accents, including South African, Ugandan, Kenyan, and Nigerian. 

The launch builds on the success of Krisp Accent Conversion 3.7, which supports Indian, Pakistani, Filipino, and Latin American English accents. Powering CX operations at tier-1 banks, insurers, and BPOs worldwide, Krisp’s AI-powered solution continues to set the industry benchmark for speech clarity, phoneme precision, and naturalness. Krisp Accent Conversion for Africa delivers near-native comprehension between contact center agents and consumers, demonstrating a higher performance than both competitors and unprocessed voice.

“Even in the age of AI, human agents are at the front lines of every meaningful customer interaction and they deserve to be clearly understood,” said Davit Baghdasaryan, Co-Founder and CEO of Krisp. “As the CX industry evolves to become more AI-driven, one thing remains constant: human connection drives loyalty and trust. With Krisp, clarity becomes universal, not cultural, by removing accent bias and empowering every voice to connect globally.”

Advantages of Krisp Accent Conversion for Africa include:

• Proven performance + measurable impact: Krisp is already trusted at scale, with 250,000+ enterprise seats deployed and 80B+ minutes processed monthly in real-time conversations. Customers using Krisp have seen +99% NPS from end-customers.
• Eliminated accent bias: Krisp bridges clarity gaps across Africa’s diverse English accents and native languages.
• Talent expansion + boosted retention: Krisp accent conversion expands access to CX jobs for agents who might otherwise be excluded and preserves agents’ authentic voices, building confidence and authenticity.
• Cutting costs: Removes the need for expensive and limiting accent neutralization training.
• Global competitiveness: Allows operators to hire broadly, without limitations due to accent, and compete more effectively with leading outsourcing hubs like India and the Philippines.

“By integrating Krisp’s AI platform, including Accent Conversion and noise cancellation, we’re amplifying the human touch at every interaction,” said Sudhir Agarwal, Founder & CEO of Everise. “Krisp’s technology has consistently outperformed in head-to-head evaluations across clarity, naturalness, and accent accuracy.”

Krisp’s mission is to enhance the productivity of every voice interaction, which includes eliminating bias and language barriers. By combining advanced voice AI with enterprise-scale reliability, Krisp enables global CX organizations to deliver consistent, high-quality interactions at every touchpoint. 

To learn more, visit https://krisp.ai/contact-center/accent-conversion/

Media Contact

Molly Leahy

krispPR@walkersands.com

The post Krisp Launches Accent Conversion for Africa appeared first on Krisp.

With Krisp Desktop 2.0, that’s over. The dashboard you knew is now a full-featured control center. Join calls, manage recordings, mute background noise, review your agenda, and start in-person sessions

What You Can Do Today That You Couldn’t Before

• Control your meetings in one place: Start recordings, mute noise, send the AI note-taker bot, and join meetings without leaving Krisp.
• Join calls instantly: The Active Call Banner keeps you one click away from recording, managing, or rejoining meetings.
• Stay organized: Switch to collapsed mode for a minimal view when you want fewer distractions.
• Access your agenda effortlessly: Your upcoming calls are right inside Krisp. Join directly or start an in-person session instantly.
• Resize your workspace: Make Krisp as big or compact as you want. The dashboard adapts seamlessly.

How It Changes Your Workflow

Let’s say you have three calls back-to-back:

Before Desktop 2.0:

• Check your calendar for the meeting link
• Open Zoom or Teams
• Switch to Krisp to enable noise cancellation
• Open notes in another app

With Desktop 2.0:

• Open Krisp Desktop
• Join the meeting from your Upcoming (previously agenda) page
• Jump in from a notification Krisp sends when your meeting starts
• Noise cancellation starts automatically
• Manage recordings, notes, and controls right from the same screen

One app. One flow. More focus.

The post Your New Meeting Control Center: Krisp Desktop 2.0 appeared first on Krisp.

BERKELEY, CA, July 16, 2025 — Krisp, the leader in real-time Voice AI technology, today announced the launch of VIVA, its voice isolation AI model and software development kit (SDK) built for Voice AI agents, while achieving 1 billion minutes of monthly Voice AI processing across global deployments. The milestone reinforces Krisp’s position in the industry as a leader in real-time voice isolation and noise cancellation, powering the most advanced voice AI products in the market. It also reflects a growing demand for real-time, low-latency voice infrastructure as voice becomes the dominant mode of human-AI interaction.

VIVA delivers server-side voice isolation by seamlessly integrating into an application’s audio path. It empowers voice AI agents by improving turn-taking, enhancing voice activity detection, and preventing false interruptions, leading to more natural and effective conversations.

Already integrated into Daily, Vodex.ai, Vapi, Ultravox.ai (formerly Fixie.ai), LiveKit, and the world’s largest AI labs, VIVA is driving measurable impact:

• Improving turn-taking accuracy by 3.5x
• Enabling smoother interactions by resulting in 50% fewer dropped calls
• Delivering a strong customer experience with 30% higher customer satisfaction scores (CSAT) 

“When our development team demonstrated Krisp’s capabilities, we were blown away. Seeing our bot continue uninterrupted, even amidst loud office noise, was a game-changer for us,” said Kumar Saurav, CTO of Vodex. “It felt like a whole new level of innovation.”

“Reaching this volume of processed audio is a reflection of how broadly integrated Krisp’s Voice AI technology has become,” said Davit Baghdasaryan, CEO and Co-Founder of Krisp. “As voice agents take center stage, clarity is non-negotiable. VIVA delivers the voice isolation backbone these systems need to operate reliably and conversationally in the real world.”

Built for high-throughput, low-latency environments, VIVA processes billions of audio requests each month, enabling developers to build more responsive and natural AI agents, from customer support to virtual companions.

To learn more about VIVA, visit https://krisp.ai/developers/#technologies

The post Krisp Launches VIVA SDK and Surpasses 1B Minutes of Voice AI Processing per Month Milestone appeared first on Krisp.

It’s built for modern professionals who need to stay organized and follow up fast, wherever work happens.

Please note: At this time, the Krisp Mobile App does not support noise cancellation due to current platform limitations. This feature remains available on the desktop version.

What You Can Do with Krisp Mobile?

• Record and transcribe in-person meetings with a single tap
• Upload voice notes or audio files for instant transcription
• View and manage your entire meeting history on mobile
• Send the Krisp AI bot to Zoom, Google Meet, or Microsoft Teams calls
• Review summaries, action items, and shared content from anywhere

Why Krisp Mobile Fits Modern Workflows?

Modern professionals don’t just work from one desk or one location. Krisp Mobile gives you continuity, clarity, and control across every meeting touchpoint.

• Capture insights from in-person meetings that would otherwise be lost
• Stay on top of your meeting backlog without needing your laptop
• Follow up faster with AI-generated notes and summaries
• Make meetings searchable, sharable, and structured – on the go

Who Is the Krisp Mobile App For?

The Krisp Mobile App is available for:

• iPhone (via the App Store)
• Android (via the Google Play Store)

It’s free to download and integrates with your existing Krisp account. Whether you’re a solo founder, part of a remote team, or leading hybrid meetings, the mobile app extends Krisp’s powerful meeting assistant to wherever you are.

Download the app and start capturing smarter conversations today — whether you’re meeting in person or online.

The post Introducing the Krisp Mobile App: Smarter Meetings, Anywhere You Go appeared first on Krisp.

Krisp’s AI Accent Conversion v3 refines clarity while maintaining tone, personality, and intonation. This advancement helps global contact centers improve customer satisfaction, sales conversions, and agent confidence by reducing misunderstandings and bias in voice interactions.

When enabled, AI Accent Conversion modifies the speaker’s accent in real time with just 200ms of processing latency—an imperceptible delay in conversations.

Patented AI Accent Conversion Technology, Built for Real-World CX

Krisp’s newly awarded patents enable highly natural, real-time accent conversion while preserving voice identity. These breakthroughs power Krisp’s ability to deliver on-device, real-time accent clarity without requiring complex IT infrastructure.

Accent barriers have long created friction in global contact centers, leading to miscommunication, increased call handle times, and hiring limitations. Krisp’s patented technology solves these challenges by instantly improving speech clarity while preserving a speaker’s unique voice—making conversations more natural and bias-free.

“AI Accent Conversion is ushering a new era in voice AI,” said Davit Baghdasaryan, CEO of Krisp. “We’re raising the bar for how AI enhances communication, ensuring contact centers can hire agents based on talent, not language, and empowering global teams to connect with customers better than ever before.”

Proven Impact: arrivia Case Study

Leading travel company arrivia implemented AI Accent Conversion to improve customer-agent communication and saw:

• 99% increase in NPS
• 26.1% boost in sales conversions
• 14.8% increase in revenue per booking
• 4.4% reduction in call handle time

“Krisp creates wins for our customers, company, and team members,” said Travis Markel, COO of arrivia. “It enables higher-quality interactions, unlocks new opportunities for our agents, and drives real productivity gains. Arrivia benefits from delivering service that exceeds expectations while strengthening connections between our global team and the customers we serve. Our partnership with Krisp has truly elevated our ability to deliver exceptional value.”

AI Accent Conversion v3 is available now and works seamlessly with all UCaaS and CCaaS platforms. 

For more information, visit https://krisp.ai/accent-conversion/ 

The post Krisp Launches Patented AI Accent Conversion v3, Setting a New Standard in Accent Technology appeared first on Krisp.

Breaking Language Barriers in CX

Traditional interpretation services rely on multilingual agents or over-the-phone interpretation (OPI) services that introduce delays, privacy concerns, and challenges at scale. Krisp AI Live Interpreter leverages advanced deep-learning models to deliver instant, bidirectional speech-to-speech translation—without reliance on third-party Language Service Providers (LSPs).

By leveraging Krisp’s advanced Voice AI technology, businesses can improve key metrics like Average Handle Time (AHT) and Customer Satisfaction (CSAT), while reducing operational expenses.

Key Benefits:

• 24/7 availability: Eliminates delays by instantly providing translation without waiting for a human interpreter to join.
• Cost-effective: Lowers interpretation costs at scale without compromising service quality.
• Improved metrics: Reduces AHT and enhances CSAT through accurate and consistent translation.
• Privacy-first design: Fully compliant with privacy regulations, with no third-party LSP involvement.
• Enterprise scalability: Handles peak demand seamlessly with advanced admin controls and flexibility.
• Rapid deployment: Integrates with existing communication platforms without complex setup.

A Game-Changer for Global Support

AI Live Interpreter underscores AI’s potential to bridge communication gaps at scale. It empowers businesses to expand their global reach, deliver inclusive experiences, and eliminate inefficiencies in multilingual customer interactions. With Krisp’s Voice AI technology, companies can embrace the future of communication—seamless, secure, and AI-driven.

Request a Demo

Explore how Krisp AI Live Interpreter can transform your customer experience.

Schedule a demo today at https://resources.krisp.ai/ai-live-interpreter 

About Krisp

Krisp, a global leader in voice AI, pioneered the world’s first AI-powered Voice Productivity software in 2017. Krisp’s Voice AI technology enhances digital voice communication through noise cancellation, live translation, and call transcription. With over 75 billion minutes of conversations processed monthly, Krisp empowers businesses to deliver superior customer experiences.

Learn more at www.krisp.ai.

The post Krisp Launches AI Live Interpreter, Transforming Multilingual Support Worldwide appeared first on Krisp.

Building on the success of Krisp’s AI Noise Cancellation and AI Live Interpreter, this real-time technology removes accent comprehension challenges, eliminates the need for accent neutralization training, and expands hiring pools—empowering agents in locations like India, the Philippines, and Latin America to seamlessly support English-speaking customers.

The integration allows Five9 customers to seamlessly activate Accent Localization alongside Krisp’s industry-leading noise cancellation technology. Accent Localization offers two customizable modes—Voice Profiles, which adapt to business needs with natural-sounding voices, and Voice Preservation, which improves clarity while retaining the speaker’s unique tone and inflection. Together, these features ensure crystal-clear communication and improved customer interactions.

“We’re thrilled to continue to expand our partnership with Krisp by adding AI Accent Localization to the Five9 platform,” said Jess Shea, ISV Partner Manager at Five9. “This integration enables contact centers to serve customers globally without accent-related communication barriers. Krisp continues to deliver innovative technologies that improve customer experiences.”

“Krisp’s AI Accent Localization opens new opportunities for companies serving US customers,” said Robert Schoenfield, EVP of Licensing and Partnerships at Krisp. “Expanding our partnership with Five9 allows us to deliver this breakthrough technology to their customers as a seamless add-on. Companies using our accent technology are seeing measurable results immediately.”

This announcement illustrates Krisp and Five9’s deepened commitment to transforming the customer experience through cutting-edge Voice AI solutions. By reducing agent stress, eliminating accent barriers, and expanding hiring pools, Krisp Accent Localization helps enterprises create more inclusive and efficient contact centers. Equipping agents with tools for seamless global support, the partnership is setting a new standard for customer interactions.

For more information on Krisp’s Accent Localization and its integration with Five9, visit Five9 Marketplace.

About Krisp

Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, background noise and voice cancellation, accent localization, live translation, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp has transcribed over 40 million calls and processes over 80 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes. 

Learn more at www.krisp.ai

The post Krisp + Five9 Deepen Partnership, Redefine Global Support with AI Accent Localization appeared first on Krisp.

The Payment Card Industry Data Security Standard (PCI-DSS) is a globally recognized benchmark for organizations handling sensitive payment card data. This certification means Krisp meets the highest security standards for protecting cardholder information. For our customers and partners, it’s a clear signal that their data is in safe hands.

What this means for you

For many of our users, the potential presence of cardholder data in meeting notes, transcriptions, or recordings can be a concern—especially for those in heavily regulated industries like finance, healthcare, and retail. Krisp eliminates this obstacle, with PCI-DSS certification providing the assurance businesses need to confidently use our AI-powered solutions while meeting strict security requirements.

Whether it’s safeguarding meeting data or ensuring compliance with industry standards, we’re committed to providing tools that deliver exceptional performance and meet the rigorous demands of modern business.

For companies where compliance is non-negotiable, Krisp is a clear choice. 

We know that trust is earned, not given. That’s why this certification is more than a badge of honor—it’s a promise to our customers that we will always prioritize their security, no matter what.

Continued focus on security 

As we celebrate this achievement, we remain focused on continuous improvement. Earning PCI-DSS certification is just one step in our journey to set the standard for secure, innovative communication tools.

Thank you to our customers and partners for trusting Krisp. Your confidence inspires us to keep raising the bar. We’re excited about what’s next and look forward to continuing to help businesses thrive—securely.

Secure. Reliable. Trusted. That’s Krisp.

Want to learn more about Krisp’s approach to security? Visit krisp.ai/security to learn more.

The post Krisp Earns PCI-DSS Certification: Meeting the Highest Security Standards appeared first on Krisp.

Ultravox Realtime is a managed service that builds on open-source foundations to deliver real-time AI voice conversations in applications. It includes built-in support for telephony, voice assistants, and other key tools required for advanced voice agents. Unlike most voice AI systems, Ultravox processes speech directly as embeddings, bypassing traditional automatic speech recognition (ASR) to enable more natural, fluent AI interactions.

“Our unique approach to voice AI is all anchored on delivering unmatched quality,” said Zach Koch, Founder and CEO of Ultravox. “Integrating Krisp eliminates one of the biggest challenges—unwanted interruptions—ensuring seamless, interruption-free conversations.”

“Voice AI should feel natural and effortless to customers,” said Robert Schoenfield, EVP of Licensing and Partnerships at Krisp. “Ultravox is redefining conversational voice AI, and we’re excited to help power their journey toward seamless interactions.”

About Krisp

Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, noise cancelation, accent localization, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp processes over 75 billion minutes of voice conversations every month, eliminating background noise, echoes, and voices in real-time, helping individuals and businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.

About Fixie.ai

Founded in 2022, Fixie.ai is building the next generation of real-time AI Voice Agents that can communicate as naturally as humans do. Through Ultravox, its open-source speech language model, and Ultravox Realtime, a comprehensive platform for building and scaling AI Voice Agents, Fixie.ai is tackling the messy realities of natural conversation – from interruptions to group dynamics and emotional understanding. As AI moves beyond simple text interactions, Fixie.ai is creating the technology stack needed to enable AI systems that can fully participate in the rapid, fluid exchanges that drive human progress.

The post Krisp and Fixie Bring AI Noise Cancellation to Ultravox to Improve Bot-to-Human Communication appeared first on Krisp.

This partnership allows Five9 customers to easily add Krisp’s AI Live Interpreter when they need multilingual support, eliminating the cost, complexity, and inefficiency associated with third-party interpretation services.

“Krisp’s AI Live Language Interpreter is quickly becoming essential for contact centers,” said Robert Schoenfield, EVP of Licensing and Partnerships at Krisp. “Expanding our partnership with Five9 allows us to deliver this transformative technology to their entire customer base. Companies using Krisp AI Live Interpreter see immediate improvements, as customers prefer communicating in their native language.

“We’re thrilled to expand our partnership with Krisp, bringing their innovative AI Live Interpreter to Five9 customers,” said Jess Shea, ISV Partner Manager at Five9. “This integration empowers contact centers to serve diverse customers more effectively by breaking down language barriers, allowing agents to connect with customers on a deeper level and deliver truly exceptional customer experiences.”

This new offering builds on Krisp and Five9’s existing partnership, which brought advanced voice clarity tools to Five9’s Intelligent CX platform. With the addition of AI Live Interpreter, Krisp and Five9 are deepening their commitment to transforming customer experiences by equipping agents with seamless multilingual support for today’s diverse customer base.

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Learn more at Five9 Marketplace

About Krisp

Founded in 2017, Krisp pioneered the world’s first AI-powered Voice Productivity software. Krisp’s Voice AI technology enhances digital voice communication through audio cleansing, background noise and voice cancellation, accent localization, live translation, and call transcription and summarization. Offering full privacy, Krisp works on-device, across all audio hardware configurations and applications that support digital voice communication. Today, Krisp has transcribed over 40 million calls and processes over 80 billion minutes of voice conversations every month, helping businesses harness the power of voice to unlock higher productivity and deliver better business outcomes.

Learn more at www.krisp.ai

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